Top page > Q&A
- Heat resistant wig is a wig offers resistance to over 100℃.
Basically, the upper temperture limit is 180℃ unless it mentions about it in the Item Details.
You can enjoy hair arranging with hair dryer, hair iron, or hot curlers etc.
- All of our wigs are Free size(One-size-fits-all).
You can adjust its size with the adjuster on the back-side.
The adjuster is made with soft material, so it won't be uncomfortable.
※Some wigs don't have adjuster. You can check if it has adjuster or not in its Item Details.
- The frizzy hair around root of bangs or top of head is a special-processed hair, so it is not a defectie product.
It helps your hair arrangement especially when you want to add more volume on hair naturally.
- We are making effort to provide pictures showing you as real as itself,
but it might be different from real color depends on the screen of your divice.
We have wig color chart, so you don't need to be annoyed by color choice mistake anymore!
We don't accept the exchange items for the reason that the color is not the same as you imagined.
※It is possible that the color of material changes under the climate condtion or time of manufacturing.
- You can change the wig's hair color with paint for fabric. Be careful for color transfer to your clothes or on our skin.
※Hair dye for human hair doesn't work for wig.
You can check how to dye wig hair from HERE!
- We would like to introduce you how to wash, dry, and store wigs.
Put warm water into bowl and give wig a quick rinse.
If you put hair wax or styling moose on wig, gently wash it with shampoo.
We recommend to use fabric softner to keep its hair smooth.
Put your wig on wig-stand and let it dry in well-ventilated place which is out of direct sunlight.
Put wigs in a box and store. Please be away from heat and moisture. Please avoid wigs from being shapless in overstuffed box or putting it under heavy things.
You can get more information from HERE!
- The curl is not going to be gone easily by shampoo or brashing.
However, when you wash it, if you put it in hot water for too long or blow it too long, the curl might be loosen.
Also please make sure that the curl will be loosen with using it over time.
You can check how to curl wig hair and how to fix the curl below.
◆Curling wig hair: Click HERE!
◆Fixing curl: Click HERE!
- It is desiccant. Some wigs have disiccant and some don't. But there is no difference in product quality.
- We don't accept orders by tellephone.
- We don't accept change in orders.
If you want to change orders, please cancel your order first, then put new order again.
- A.It depends on recipient's country. Normally it will be delivered within 2~30days from shipping date.
We use EMS or ePacket for international shipping, so you can check shipping status with tracking number.
- Please go to EMS or ePacket website and follow the description.
They keep your products for certain period but if it exeeded that period, the product will be sent back to Japan.
In that case, we don't accept reshipent nor refund, so please make sure to receive your goods!
- You can use credit card or PAYPAL.
Also, you can use your airily point; 1 point =1 Yen.
- You can cancell the order from "My Page" unless your order enter the shipping procedure.
We don't accept canccellation after your order is already going through shipping procedure.
※We make all orders proceed to shipping process on 12pm everyday.(Japan Time)
You can cancel from HERE!
- We don't accept product replacement.
- We don't accept returning products according to custoer's convenience.
※If the product has a initial failure, please contact us first.
You can contact us from HERE!
- You need to resister for shopping. (※registration is for free)
You can register from HERE!