Wig&color contact shop AirilyWorld Japanese cosplay to the world.

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Shopping Guide

Welcome to "AIRILY" online storeEnjoy your shopping!

ORDER FLOW
  1. Select an item you would like to order and click "Add to cart".
  2. Your order will be processed for shipping after credit card or PayPal payment is received.
  3. Shipping confirmation will be emailed after the order is shipped. Delivery may delay due to postal situation.
  4. Your item will be delivered to you.
ABOUT PURCHASE
  • Select an item you would like to order and click "Add to cart"
  • Go to shopping cart to check your order and confirm to proceed.
  • You will get airily point according to your purchased price. ※Buy 100JPY = Get 1point
  • Your item will be delivered to you.
※Notice※
If the application price of purchased goods exceeds the upper limit of the tax exemption amount, customs duties, custom charge, consumption tax etc. might be taken separately. Since the rules on custom clearance and custom duty varies on each country of the recipient, please contact to custom office of your country for details .

We do not own responsibility for returned items and do not refund product price nor shipping fee for no other reason than you received inferior goods.Also, please remind that we do not own responsibility for the case custome office seizured your purchased goods nor your purchased goods were applied expensive custom duty. If you didn't receive your items because of these problems, we do not refund nor resend.

About more information about trade system of each country Please go to JETRO "country / region information" page from the link below.
https://www.jetro.go.jp/
Payment

Payment method: credit card and Paypal is available.

*If you have airily point, you can use it as well. ※1point = 1 JPY
*Please remind that payment must be made within seven days from ordering.
*If the payment exceeds this period, your order will be canceled.
ABOUT SHIPPING

■International orders are shipped via EMS.

  • Shipping cost varies depending on the destination and package weight.
  • You can check the fixed shipping cost on payment confirmation screen.
※Notes: Unfortunately we cannot accept the order from a certain district

■We don't take any responsibility on custom/duty.

  • International packages will be taken additional fees for customs/duty charges imposed by your country's customs office.
  • We do not pay these for you in advance.
  • We cannot mark packages as “gifts".

■Shipping Schedule

  • We ship your order in 2 business days after your payment.
  • ※You can check our Business Calendar down below.
  • The orders will be in shipping procedure every 12pm in Japan time.
  • After the order go through shipping procedure, we cannot accept cancellation so please be careful.
shipping schedule
ABOUT RETURNS

■Attention■
Return or exchange at customer convenience is not accepted.

If it is suspicious to have initial failure, Please follow the step below

①Please contact to customer center within 10 days from delivered date.
※We don't accept returned products without contacting beforehand.

②We will reply within 7 business days and tell you how to return product.

③Following the direction provided by customer center,
please send the prodcut back to us within 20 days from delivered date.

※Only the shipping with tracking and guarantee (like EMS) is accepted.
※Please write "RETURN" down on invoice to avoid custom duty.
※Please receive a receipt of shipping cost.

④We will check the product condition.

⑤We will announce you refund propriety within 10 business days from shipping.
※We accept refund only if we confirm the product has initial failure.

⑥We will refund product price and shipping cost for returning.
※Please email us the receipt of shipping cost for returning.
※You can refund of custom duty you paid when you received the product. ABOUT RETURNS